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Privacy Policy
Last Updated: June 2026
My Three Cats ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or subscribe to receive updates from us.
1. Who We Are
My Three Cats is the data controller responsible for your personal information.
If you have any questions regarding this Privacy Policy or how we process your information, please contact us using the details above.
2. Information We Collect
Information You Provide
We may collect and process the following information:
Name
Email address
Telephone number
Information submitted through our contact forms
Information provided when subscribing to our newsletter
Information provided when requesting information about our services
Information Collected Automatically
When you visit our website, we may collect:
IP address
Browser type and version
Device information
Pages visited
Time spent on the website
Traffic source information
Interactions with advertisements and website content
This information may be collected through cookies and tracking technologies.
3. How We Use Your Information
We use your information to:
Respond to enquiries
Provide information about our cat care and franchise services
Send newsletters and marketing communications where consent has been provided
Improve our website and user experience
Measure the effectiveness of our advertising campaigns
Monitor website performance and security
Comply with legal and regulatory obligations
4. Lawful Basis For Processing
We process personal information under one or more of the following lawful bases:
Legitimate Interests
To respond to enquiries, improve our services, analyse website performance and maintain website security.
Contract
Where processing is necessary to take steps at your request before entering into a contract.
Consent
For newsletter subscriptions, marketing communications and non-essential cookies.
Legal Obligation
Where processing is necessary to comply with legal or regulatory requirements.
5. Marketing Communications
If you subscribe to our newsletter or request marketing information from us, we may send you updates, news, offers and information relating to our services.
We will never sell or rent your personal information to third parties for marketing purposes.
6. Cookies, Analytics and Advertising
Our website uses cookies and similar technologies to improve your experience and understand how visitors use our website.
We use:
Google Analytics
Google Ads tracking
Meta Pixel (Facebook and Instagram advertising)
These tools help us:
Understand how visitors interact with our website
Measure the effectiveness of advertising campaigns
Improve website performance and user experience
Deliver relevant advertising to people who may be interested in our services
Non-essential cookies and advertising tracking technologies will only be activated after you have provided consent through our cookie banner.
Please refer to our Cookie Policy for further information.
7. Third-Party Service Providers
We may share information with trusted third-party providers where necessary to operate our website and communications, including:
Google Analytics
Google Ads
Meta (Facebook and Instagram)
Email marketing providers
Website hosting providers
Website support providers
We only share information where necessary and take reasonable steps to ensure appropriate safeguards are in place.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and reporting requirements.
Marketing data will be retained until consent is withdrawn or the information is no longer required.
Enquiry information may be retained for customer service and business record purposes.
9. Your Rights
Under UK data protection legislation, you have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your information
Restrict processing in certain circumstances
Object to processing
Withdraw consent at any time
Request transfer of your information where appropriate
To exercise any of these rights, please contact us using the details above.
10. Data Protection Concerns And Complaints
If you have concerns about how we handle your personal information, please contact us in the first instance at:
